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We bake to order! So please allow one week from the time of your order for us to prepare it.
Shipping is free on all orders over $25. A flat-rate charge of $10 applies to all orders less than $25. We will choose the best method of shipping, but we typically use Canada Post Expedited Service (from Vancouver, British Columbia) or US Postal Service Priority Post (from Point Roberts, Washington).
While we do all we can to ensure that your order arrives in good condition, occassionally an order arrives damaged. If this happens, please contact us immediately. We will ask you to return it for a full refund.
If you are dissatisfied with your order, please let us know, and we will make it right!
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Michael Howell
K9 Biscuit Company
1707 Fir Street
Vancouver, BC V6J 5J9
604-732-1710